Looking for Thermal Delivery Bags? The official distributor is now Solpak. For more information, please visit www.solpak.ca
SHIPPING & RETURNS
Shipping Policy
Packages are generally dispatched within 2 days after receipt of payment
(NB: Paypal takes about 3-7 days).
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The order usually takes about 2 weeks and we ship via Purolator with a tracking number.
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You must provide a signature at drop-off.
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PLEASE INSPECT YOUR PRODUCT WHEN YOU RECEIVE IT.
IF YOU SIGN FOR THE ORDER - WE ASSUME YOU RECEIVED AN UNDAMAGED PRODUCT.
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Shipping fees include handling and packing fees as well as postage costs.
Handling fees are fixed, whereas transport fees vary according to total weight of the shipment & delivery location.
Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Return & Exchange Policy
If you are not satisfied with a product you purchased online, please call us : (514) 247-7042
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If you are not satisfied with a product and you wish to return it; the item must be returned undamaged...
at your expense.
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You have 10 days to return a product if dissatisfied.
If a product is returned you will be reimbursed + we will deduct a 25% restocking charge.
Please make sure you inspect your product when you receive it from the courier.
When you sign for a package you received - you are responsible for that order.